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Bilingual Contact Center QA Specialist
Job Summary
A company is looking for a Contact Center QA Specialist Bilingual.
Key Responsibilities
- Monitor and audit calls for assigned Contact Center Specialists, tracking quality scores
- Coach specialists on process-related issues and document coaching opportunities
- Conduct quality meetings with supervisors to discuss team quality results
Required Qualifications
- High School Diploma or GED
- Six months of customer service experience preferred
- Fluency in both English and Spanish
- Ability to adhere to an average QA score of 90% or higher
- Strong skills in word processing, spreadsheets, and databases
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COMPLETE JOB DESCRIPTION
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Company Overview
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