Job Summary

An American IoT company has an open position for a Remote Connected Operations Cloud Technical Support Specialist.

Must be able to:

• Respond to inbound customer requests for assistance through live channels
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner

Qualifications Include:

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how: you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting