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Remote Connected Operations Cloud Technical Support Specialist
Job Summary
An American IoT company has an open position for a Remote Connected Operations Cloud Technical Support Specialist.
Must be able to:
- Respond to inbound customer requests for assistance through live channels
- Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
- Self-Manage personal workload in an effective and efficient manner
Qualifications Include:
- Bachelor’s degree or higher in a technical discipline such as computer science or engineering
- 1-3 years of experience in a technical product support role
- Technical know-how: you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
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COMPLETE JOB DESCRIPTION
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