Job Summary

An information technology company has an open position for a Remote Software Technical Support Specialist.

Core Responsibilities of this position include:

• Developing and maintaining comprehensive knowledge to diagnose software issues
• Providing positive support and guidance to marketers, salespeople, and service professionals
• Communicating thoughtful, customized solutions that help customers move forward and grow their business

Qualifications Include:

• Expert at learning software, interested in building knowledge around API’s and CRM integrations
• Possess an intuition toward solving technical problems
• Excellent verbal and written communication skills
• Previous experience with assisting customers via email or live chat
• Passionate about the customer experience