Remote Software Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Thu, Feb 02, 2023

Job Summary

An information technology company has an open position for a Remote Software Technical Support Specialist.

Core Responsibilities of this position include:

  • Developing and maintaining comprehensive knowledge to diagnose software issues
  • Providing positive support and guidance to marketers, salespeople, and service professionals
  • Communicating thoughtful, customized solutions that help customers move forward and grow their business

Qualifications Include:

  • Expert at learning software, interested in building knowledge around API’s and CRM integrations
  • Possess an intuition toward solving technical problems
  • Excellent verbal and written communication skills
  • Previous experience with assisting customers via email or live chat
  • Passionate about the customer experience
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