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Robotics Technical Support Specialist
Job Summary
A company is looking for a Technical Support Specialist (Remote Technical Support, Robotics) in the United States.
Responsibilities:
- Navigate and solve customer tickets relating to tier 1 and 2 technical issues
- Relay root-cause analysis on issues that arise on customer accounts
- Triage with internal teams and resolve technical support issues relating to all aspects of products in e-mail and phone consultations
Qualifications:
- Experience in Help Desk, Technical Support or Customer Support role
- Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
- Experience managing Windows environments and other systems
- AS or BS in Robotics, IT, CS, EE a plus, early career welcomed
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COMPLETE JOB DESCRIPTION
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