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Technical Support Specialist
Job Summary
A company is looking for a Field Service Technical Support Specialist.
Key Responsibilities
- Provide mid to advanced technical support to customers and internal teams through various communication channels
- Troubleshoot and resolve complex technical issues for company solutions and products
- Manage technician scheduling, end-user communication, and ensure billing accuracy
Required Qualifications
- Associate's degree in computer information/electronic technologies or related field (preferred)
- 5+ years of experience in troubleshooting and repairing hardware/software solutions
- Working knowledge of electro/mechanical systems and Microsoft OS and Office Suite
- Experience with Salesforce, CRM, TechSee, ERP, ServiceMax, and Teams
- A+ Certified and/or Network+ Trained (preferred)
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COMPLETE JOB DESCRIPTION
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