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Technical Support Specialist
Job Summary
A company is looking for a Technical Support Specialist in Skaneateles, NY.
Key Responsibilities:
- Instructing customers on how to use hardware and software applications
- Recording and documenting all customer interactions and escalates issues as necessary
- Providing level 1 support via phone, chat, and email for new and existing customers
Required Qualifications:
- High School diploma or GED required
- 1+ years of experience providing online and phone technical support required
- Experience installing and troubleshooting computer hardware and software
- Experience using cell phone, laptop, and tablet to perform work activities required
- Required to work evening, weekends, and holidays on a rotational basis as well as "on-call"
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COMPLETE JOB DESCRIPTION
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