In honor of Remote Work Week 2020 this week, we are highlighting some of our Top 25 Employer Partners! We are excited to announce today’s employer partner, TTEC, and showcase their business and remote job openings!
TTEC is a leading global customer experience technology and services company that designs, builds, and operates omnichannel customer experiences for many of the world’s most iconic and disruptive brands. TTEC offers work-at-home jobs in the U.S. and Canada.
With nearly 50,000 employees on six continents, TTEC uses a “blend of technology and humanity” to aid clients in providing great customer experiences, building loyalty, and growing business. Founded in 1982 by Kenneth D. Tuchman, the company is headquartered in Englewood, Colorado.
What They Do
TTEC helps brands make every interaction they have with a customer simple, personal, and exceptional, whether it’s “face-to-face, online, over the phone, on social media, or via a mobile app.”
Delivering outcome-based customer engagement solutions, the company comprises two divisions:
- TTEC Digital – TTEC’s digital branch, which works to provide seamless customer journeys at all touch points by designing and building human-centric, tech-enabled, and insight-driven customer experience solutions for clients.
- TTEC Engage – Provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services. This division is responsible for building value through positive customer interactions.
Vicki Steere, Executive Director of Global Talent Acquisition Marketing, identified several remote positions currently open with TTEC, including:
- Customer Service Representative (fully remote)
- SaaS Solutions Channel Sales Director (fully remote with 50% travel)
- Fraud Prevention and Detection Sales Vice President (fully remote)
For a full list of telecommuting positions at TTEC, please search under Work from Home on TTECjobs.com.
Hiring Process for TTEC Work-At-Home Jobs
Candidates should apply online through TTEC Careers. Following your completed application, a talent acquisition team member will review it to ensure you meet the minimum requirements.
Right after a candidate applies, TTEC will send an invitation for the candidate to run an initial systems assessment. This is a technology-driven review to check whether the technical setup meets the company’s minimum standards. You may also be asked to complete a skills assessment.
Jobseekers who move forward should expect to receive an email interview request.
*Customer service candidates (remote) should be prepared for the possibility of a group interview via videoconferencing.
Top 3 Traits TTEC Looks for in Candidates
Three vital characteristics Steere said hiring managers and talent acquisition staff seek in potential employees include:
- An ability to work independently.
- Excellent communication (connecting with people via email, messenger, video chat).
- Strong collaboration skills.
Insider Tips for TTEC Work-At-Home Applicants
Steere emphasizes the value of presenting a results-focused resumé over a laundry list of tasks and duties when applying for TTEC jobs. Don’t be afraid to highlight your achievements.
“You may also consider enlisting the help of a co-worker or someone who has worked closely with you to review your resumé,” Steere said. “They may see what you have missed or where you need to fill in gaps.”
Tools Required for TTEC Work-At-Home Jobs
TTEC work-at-home employees need to meet specific technology requirements. Generally speaking, an associate’s home computer and internet setup needs to be reliable and compatible with TTEC systems. TTEC explains that this is not a one-size-fits-all situation. However, all the minimum technical requirements for work-at-home roles with the company can be can be found on TTEC’s work-at-home website.
Learn more about TTEC here, including viewing their company profile and current job openings on Virtual Vocations.
Joining Virtual Vocations grants you access to our hand-picked telecommuting jobs database. Our family-owned company is committed to helping you find quality remote work leads. We strive to help make your work-at-home job search faster, easier and safer by bringing you scam-free jobs that offer some form of telecommuting.
Learn how our service works, browse job leads by location and career category, or search hundreds of hand-screened telecommuting jobs to find legitimate work-at-home job leads that match your skills and background.