Responding to helpdesk technical and product questions generated by our customers. Answering tickets, emails, phone calls and live chat. Troubleshooting Linux (CentOS and Ubuntu), Apache, MySQL and PHP. Skills and Requirements Include: Strong background with technology and Linux systems.
Applicants must meet the following qualifications: General technical background with some business experience. Working knowledge of SQL, Excel, VBA, Microsoft BI and analytic skills. Knowledge of managed service desk performance indicators.
Bachelor's Degree Required or Equivalent Experience. Experience in Process Improvement, Decision Making, Managing Processes, Planning,Analyzing Information, Developing Standards, HelpDesk, Service Excellence. 5+ years of customer success experience in SaaS organization.
Managing HelpDesk application support for all applications. Resolving system problems during non-business hours or backlogs. Skills and Requirements Include: 5+ years of progressive experience managing healthcare information customer engagement activities.
Developing and sharing clear analytics that help to drive operational and strategic goals. Must meet the following requirements for consideration: Knowledge of data warehouses. Knowledge of various programming languages. Agile development skills. Proficiency leveraging business applications.
Interacting with all areas of the company to help work more efficiently and meet goals. Qualifications for this position include: Property and Casualty Insurance License and prior experience working for an Independent Insurance Agency in Personal Lines and/or Commercial Lines Insurance.
Answer support tickets to help customers and free trials. On-board and set up new accounts and win them over from the get-go. Qualifications Include: Prior experience in a customer-facing role (Support, Success, Account Management, or Sales) Self motivated and proactive mindset.
Must be able to: Educate clients about the life-changing services. Successfully connect with the people we are reaching out to help. Become expert in our clients' services and the disease processes that they treat. Must meet the following requirements for consideration:
Apply information security consulting and assessment expertise to a rapidly growing team. Translate NIST guidelines and help clients meet FISMA/FedRAMP requirements. Qualifications Include: Ability to travel up to 25% A Bachelor’s degree in IT or other business management field.
Help authors overcome language barriers and achieve their publication goals. Provide editing services to a diverse range of tasks related to computer software. Position Requirements Include: Experienced in editing for and/or submitting to SCI journals. Must pass a challenging editing test.