Answering tickets via our help desk, Help Scout. Helping teammates via Slack to resolve their sticky issues. Creating and updating internal documentation. Qualifications Include: Ability to travel to company conferences or retreats.
Deep knowledge of ITIL Incident Management, Problem Management, Request Fulfillment, Change Management and IT Service Desk processes and functions. A minimum of 5 years of experience in process analysis, design and improvement.
Produce smooth UX that will help insurance professionals navigate processes easily. Qualifications Include: Several years of experience in the UI/UX field. Experience/are familiar with GitHub, HTML5, Command Line, and Adobe Creative Suite.
Drive customer success with company and help customers with strategic social media resources. Work closely with our Customer Quality team to share customer thoughts and feedback. Position Requirements Include: Yearly in-person work retreats somewhere in the world.
Documenting help, troubleshooting and problem resolution steps taken. Resolving escalated customer complaints without the need for team lead intervention. Discovering upsell opportunities and contract renewals. Required Skills: Relationship Management and Networking Skills.
Strong desire to help define and implement development best practices across the organization. Experience breaking apart complex problems into tangible, understandable units. An interest in mentoring other developers and interns.
Able to form both quick and lasting connections with people. Able to relate well with high school-aged people. Strong organizational skills, especially scheduling and keeping track of next steps and tasks. Comfortable asking for help and learning new tools.
Monitoring students' skills and achievement. Qualifications Include: Evidence of successful teaching experience at an accredited college or university. Master's in Sociology or a minimum of 18 graduate credits in Sociology. Desire to help maintain the highest academic standards possible.
Minimum of two (2) years’ proven experience delivering superior customer service, support or help desk services. Ability to identify problems, gather requirements, conduct analysis and provide accurate and appropriate solutions.