Lead a global support organization. Recruit and develop a world-class team of support desk professionals. Directly handle the more difficult customer issues end to end. Qualifications for this position include: 5+ years managing 20+ person and 5+ people managers in B2C global customer service.
2 years of employment in a client-facing helpdesk, technical support, or equivalent experience. Solid knowledge of network protocols and fundamentals. Professional written and verbal communications skills. Strong troubleshooting skills within different OS environment such as windows and macs.
Write and maintain external knowledge base articles to allow our customers to help themselves. Write and maintain internal knowledge base to allow other team members save time. Must meet the following requirements for consideration:
A healthcare products and services provider is searching for a person to fill their position for a Remote Service Desk Representative in Bannockburn. Candidates will be responsible for the following: Providing customer service through actively listening, showing empathy and attention to detail.
Must be able to: Help create pedagogical content aimed at teaching Spanish. Help create Spanish language assessments to measure how users learn. Required Skills: MA in related area. Experience teaching Spanish as a second language. Native proficiency in Latin American Spanish.
Liaise with Technical Support to help debug and resolve high priority customer issues. Help to improve the tools and processes we use every day. Required Skills: BS Computer Science. 5+ years programming experience. Experienced in concurrency / multi-threaded programming.
Help others prepare for a certification exam. Help us provide helpful quality instruction to our professional audience. Skills and Requirements Include: Must have expert knowledge and/or hold one or more current professional certifications.
Core Responsibilities of this position include: Conducting user and stakeholder research to help define product requirements. Creating wireframes and prototypes to help communicate design concepts. Creating final high fidelity designs. Applicants must meet the following qualifications:
Must be able to: Help clients source top-talent within specific industry sectors. Make an immediate impact on client's bottom line. Skills and Requirements Include: Must be comfortable with establishing relationships over the phone. Highly pro-active and internally driven.
Mentor junior engineers and help them tackle the task at hand. Applicants must meet the following qualifications: A track record of delivering well-crafted software. A willingness to be a generalist. Excitement about building products. Excellent written communication skills.