Bachelor’ s Degree. 1 year prior client service experience in a technical customerservice role. Outstanding communication skills in English, both written and verbal. Proficiency with web collaboration tools, ticketing systems and/or learning management platforms.
Enhancing relationships with existing strategic customers. Enabling customers to optimize the use of software and services. Working directly with the IT development team on key enhancements to software. Applicants must meet the following qualifications: 25% travel.
Bachelor's Degree Required or Equivalent Experience. Experience in Process Improvement, Decision Making, Managing Processes, Planning,Analyzing Information, Developing Standards, Help Desk, Service Excellence. 5+ years of customer success experience in SaaS organization.
Ability to travel <25% of the time. 5+ years of industry experience in a client/professional services or other customer-facing role. Knowledge of data communication concepts and technologies, Good understanding of the roles and responsibilities of a customer advocate.
Provisioning new customers on the company platforms. Resolving customer problems via telephone, email or remote access. Escalating cases to management when customer satisfaction comes into question. Applicants must meet the following qualifications: Ability to travel up to 25%
Minimum of 5 years' experience recruiting full cycle in a warehouse environment or high volume. Solid understanding of end-to-end recruitment processes and best practices. Excellent customerservice delivery. Strong MS Excel, Word and PowerPoint skills.
Ensuring customerservice to clients by proactively communicating information. Required Skills: Travel: Yes, 20 % of the Time. Juris Doctor and 7 or more years of experience in the Litigation area. Member in good standing of the Florida state Bar. Experience with Microsoft Office and Adobe.
A software company is seeking a Remote Service Planning Product Manager. Core Responsibilities of this position include: Developing and executing plans for new product, release and service offerings. Identifying, documenting and driving serviceability requirements into the release processes.
A computer software company has a current position open for a Telecommute Principal Technical Customer Success Manager. Candidates will be responsible for the following: Preparing and educating customers on new features and releases.
An information technology company has a current position open for a Telecommute Senior Customer Success Manager in New York City. Candidates will be responsible for the following: Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption.