Attend company events as needed. Customer service experience required. Associates degree or equivalent on the job training. Experience in HelpDesk/Support environment. In-depth knowledge of Microsoft O/S and Word. Strong analytical and communication skills.
Valid Virginia Driver’s License. 6+ years’ experience in IT support / helpdesk positions. Substantial experience performing technical and system analysis / diagnostics. Experience with device, operating system, software and application troubleshooting.
Ability to travel to client sites as needed. Bachelor's Degree in Computer Science or related discipline. 5-8 years direct experience supporting helpdesk operations. HDI certification. Significant hands-on experience with ITSM tools. All other requirements as listed by the company.
Testing, verifying and creating instruction sets for users and helpdesk support personnel. Skills and Requirements Include: Part-Time telecommuting and occasional business travel (1-3 times a year) Expertise in Apple device management solutions.