Joining RaySearch as a TechnicalSupport Specialist, you will be part of our extraordinary service team. This role lies within the Americas service and support team, and includes much interaction and collaboration with the central service department located at the headquarters in Stockholm.
Company. Remote Tech Support Specialists. Part-Time/Flexible Hours. Company Tech is providing nationwide remote tech consultation, support and training to customers who are 65+. During the Covid-19 crisis, so many older adults are stuck at home isolated and need remote support.
When you figure out why, do you explain the process to your friends? Join our growing support team to level up on cutting-edge technology, Golang, Open Source community management, PaaS operations, and to collaborate with our wide range of customers and partners.
Location: Anywhere in US (remote - work from home) Support Region: Japanese Customers. Language skills: Bilingual (Japanese - read write and speak - professionally) Support Hours as below: Sunday - Thursday 6pm - 3am. Description: This individual should have experience with:
Experience managing tickets/cases from initial contact through to resolution. Understanding of operating systems, plug-ins and common software downloads. Highly proficient with Microsoft Applications. Ability to support all levels of customer technical aptitudes.
and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the
Managing all incoming support tickets via Intercom. Answering support phone calls. Writing help center articles. Must meet the following requirements for consideration: 2+ years' experience from a similar role. Tech-savvy. Native English speaker. Excellent written communication skills.
Category Customer Support. Job Id R1115636 Overview: This role will be responsible for diagnosing and resolving customer technical issues, as well as updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken.