A staffing agency is seeking a Telecommute Technical Service Engineer. Candidates will be responsible for the following: Ensuring customer satisfaction in all internal and external transactions. Accepting customer calls, alerts and escalations from the Level 1 operations team.
Providing ongoing and proactive technical leadership and support to strategic customers. Managing and monitoring support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
A digital sign company has an open position for a Telecommuting Customer Support Representative. Must be able to: Log reported bugs, provide feedback to our development team. Investigate, diagnose and respond to technical issues. Assist customers over email and phone. Qualifications Include:
A provider of educational services has an open position for a Remote Customer Support Specialist. Core Responsibilities of this position include: Answering customer live chats, emails, and phone calls. Providing delightful customer service through casual, unscripted conversations.
Lead the Production support of PEPR Web Application. Report to PEPR Project Manager to provide daily technical status. Coordinate off-hour deployments/releases. Required Skills: Ability to attend meetings in Falls Church, Virginia.
Provide after hours on call support as required. Strong MS Office skills in using and developing documents, technical diagrams, spreadsheets, and presentations are required. BS Business Administration, Computer Science, Engineering or other technical degree or equivalent experience.
An information technology company is seeking a Remote Support Engineer. Candidates will be responsible for the following: Conducting technicalsupport to customers over email and live chat. Performing other duties as assigned. Must meet the following requirements for consideration:
Write customer communications and supporting assets. Position Requirements Include: Travel to the office to get quality in-person time with the team at least once a year. Ability to translate complex technical ideas into compelling everyday language. You are a seasoned writer.
5 years experience in customer facing role, including customer success, support, consulting and sales. Experience supporting the deployment of technical infrastructure in leading organizations. Experience working in high trust organizations with remote work.
A web hosting provider is seeking a Remote Entry Level Linux Helpdesk Support. Core Responsibilities Include: Helping customers with technical and non-technical solutions to inquiries via phone, chat, and email. Installing and upgrading web software.