Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.
Ensure world-class support for customers. Manage and execute TechnicalSupport strategic projects and initiatives. Qualifications Include: Opportunity to participate in weekly breakfasts, lunches, drinks, and company outings. 2+ years experience leading remote teams.
A corporate travel management company is in need of a Telecommute TechnicalSupport Specialist in Salt Lake City. Core Responsibilities of this position include: Understanding the online travel booking process. Building and implementing travel sites.
A provider of information and workflow solutions is seeking a Telecommute TechnicalSupport Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Experience with WordPress, Joomla, Magento, vBulletin and other CMS's. Strong foundation of how DNS, FTP/SFTP, web, firewalls, CDNs and the internet work. Strong communications skills, ticket-focused customer support with aptitude for providing great service.
A technology company has an open position for a Technical Sales Support Specialist in Indianapolis. Core Responsibilities of this position include: Assists customers with product configuration, system interface requirements, and installation.
A technology company is filling a position for a Remote Regional Resident TechnicalSupport Engineer in the Laurel Area. Candidates will be responsible for the following: Analyzing and providing network solution recommendations.
support the team in leading new implementations for Degreed clients. Assume a technical leadership role within the team. Position Requirements Include: Strong technical leader. Experience in APIs and/or flat file transfers. Experience in SAML integrations for SSO authentication.