Manage support requests and customer expectations. Analyze and troubleshoot complex customer issues. Qualifications for this position include: Two years experience in installing, configuring, administering, and troubleshooting relevant application servers.
Escalate potential bugs and back-end issues for our Engineering team to resolve. Maintain Coverage: Help our support team and users by covering certain time blocks during which you will be monitoring live chat and email for when our users write in to report technical issues.
We're hiring additional full-time Customer Success Leads to join our team to support continued customer growth and software launches. Inc. Magazine has twice ranked our Company as one of the fastest-growing companies in the United States in recent years - and we're just getting started!
The TSE ensures that Support SLA's are met and provides regular reporting of Support performance metrics to the customer. Additionally, the TSE will work support cases with technologies they are qualified in.
A phishing prevention company is in need of a Remote Senior TechnicalSupport Engineer. Core Responsibilities of this position include: Acting as an escalation path for Tier 1 engineers. Solving advanced client technical problems. Investigating elevated issues. Required Skills:
TechnicalSupport Specialist - REMOTE. Dallas, TX Apply Now. Our client's products are being used to solve crimes all over the United States and other parts of the world that could not be solved before.
2+ years of experience in supporting software products or talented fresh graduate. Excellent communication and presentation skills. Strong foundation in OS and Database/Server technology. Strong references from previous managers/supervisors.
Providing front line support via live chat and telephones. Providing technicalsupport for level one escalation issues via helpdesk. Applicants must meet the following qualifications: Experience with documenting procedures.
Key Responsibilities: Documents problems, completes problem tickets and requests information in the support tools. Maintain knowledge with accurate up-to-date information relating to current policies, procedures and troubleshooting techniques. Must effectively manage call workload.