Computer software company has a current position open for a Telecommute Customer Service Management Senior Technical Consultant. Core Responsibilities of this position include: Leading all technical aspects of project delivery and solution delivery. Interfacing with technical teams.
An information technology company needs applicants for an opening for a Remote Senior Technical Customer Success Engineer. Core Responsibilities of this position include: Providing technical consulting services to customers. Documenting all customer interaction.
A staffing agency needs applicants for an opening for a Virtual Technical Service Engineer in Reston. Must be able to: Ensure customer satisfaction in all internal and external transactions. Accept customer calls, alerts and escalations from the Level 1 operations team.
Advocate products and solutions to customers and prospects. Participate in and support executive level meetings. Qualifications Include: Ability to travel 25%+ of the time. BA or BS in Business or Computer Science. 8+ years of consulting and client facing experience.
Articulate and sell consultative solutions. Support local sales process with approved practice marketing and sales material. Must meet the following requirements for consideration: Experience with infrastructure as code, container tools, cloud tools, and other Ci/CD DevOps tools.
Support Marketing events. Strong Pre-sales experience. Mastery of the Pre-Sales process and trusted advisor for account representative. Technical curiosity. Exceptional communication and presentation skills to include technical and business concepts.
Support product sales as a customer service management technical and domain expert. Develop and maintain a showcase of re-usable customer service management solutions. Configure and deliver product demonstrations to address customer requirements and business issues. Qualifications Include:
Re-engineering/process improvement experience. Experience leading and coaching quality improvement projects. Must be able to support on-call rotation which is a paid on-call rotation. Strong change management skills; change agent.
Provide operational support for Data Operations. Serve as data management lead interacting directly with sponsor, sites and vendors. Assist with training employees on departmental procedures, processes and technical tasks. Qualifications for this position include: