Experience with WordPress, Joomla, Magento, vBulletin and other CMS's. Strong foundation of how DNS, FTP/SFTP, web, firewalls, CDNs and the internet work. Strong communications skills, ticket-focused customer support with aptitude for providing great service.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
2-3 years experience working in a service-oriented, customer support, technicalsupport or related field. Organizational skills with exceptional attention to detail. Familiarity with Apple and Microsoft Operating Systems. Able to multi-task and see assignments through to completion.
A developer of genetics and biology technology is seeking a Remote TechnicalSupport Engineer. Candidates will be responsible for the following: Providing business-to-business technicalsupport. Understanding, replicating and resolving complex technical issues.
A provider of information and workflow solutions is seeking a Telecommute TechnicalSupport Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.
A global technology company is in need of a Telecommute Customer SupportTechnical Analyst. Must be able to: Be the technical interface to customers. Research and develop solutions to customer issues. Resolve post-sales non-technical customer inquiries.
A software company is filling a position for a Virtual Technical Customer Support Specialist. Core Responsibilities of this position include: Handling customer cases over email, phone, and chat. Striving to meet and exceed performance goals.