BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
A technology solutions has a current position open for a Remote TechnicalSupport Engineer. Individual must be able to fulfill the following responsibilities: Deliver best-in-class response and customer care. Resolve technical issues via phone or email.
A global staffing agency has an open position for a Remote TechnicalSupport Representative in Twin Falls. Individual must be able to fulfill the following responsibilities: Interact with customers about products and services.
A global staffing agency is filling a position for a Telecommute TechnicalSupport Representative in Boise. Must be able to: Diagnose and resolve technical issues involving internet connectivity, email, etc. Interact with customers about products and services.
A staffing agency is seeking a Telecommute TechnicalSupport Representative in Helena. Core Responsibilities of this position include: Interacting with customers in response to inquiries. Gathering customer/product information and determine the issue. Diagnosing and resolving technical issues.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
2 – 3 years experience working in a service-oriented, customer support, technicalsupport or related field. Ability to identify service improvement opportunities and automation proposals. Ability to work evening and weekend hours to support students at peak times.
An education software and technology company has a current position open for a Telecommute Evening TechnicalSupport Specialist. Core Responsibilities Include: Participating in root cause analysis and communicating findings to customers.
Candidates will be responsible for the following: Supporting account management experience. Performing risk assessment and mitigation planning. Working with customers in high stress situations. Position Requirements Include: Read, write, and speak Japanese professionally.
Providing thoughtful direction and support for technical inquiries. Reproducing customer issues and logging JIRA tickets. Required Skills: 3+ years proven expertise supporting DataStax Enterprise. Hands-on experience working in a leadership or escalations role.