Support the sales team in helping customers understand what is possible with products. Understand customer requirements and communicate the business value of solving technology problems. Create technical content to show customers how to implement specific use cases or best practices.
2+ years of customer support, technicalsupport, system administration or similar. Expertise in the Windows environment, including Windows Service and Workstation. Experience troubleshooting low-level operating systems and network issues.
Must be able to: Troubleshoot and resolve complex, critical and sensitive support issues. Engage with next level support, development or product management. Recreate customer issues and if needed document solutions to known issues. Must meet the following requirements for consideration:
An information technology company needs applicants for an opening for a Remote Technical Solutions Engineer. Candidates will be responsible for the following: Conducting deep dive technical conversation with the technical audience.
A staffing agency has a current position open for a Telecommute Support Manager. Individual must be able to fulfill the following responsibilities: Ensure that all customer cases are responded to. Act as the customer escalation contact. Drive continuous improvements to the team's processes.
Support Preferred Installation training for Customer and Contractors. Qualifications for this position include: Must be able to pass drug screen and background check including driving check. Should have a technical understanding of windows and installation process.
Perform initial or secondary investigations and respond to online and phone support requests. Qualifications for this position include: Travel, as necessary, to visit customers and attend events within the region.
Providing technicalsupport during pre-sales engagements. Generating project estimates for customers. Applicants must meet the following qualifications: Ability to travel as needed. 3-5 years . NET and/or CRM development experience. 1-3 years consulting experience.
Develop and deliver proof-of-concept projects and technical workshops. Support implementation projects. Focus on customer solutions such as Machine Learning, Data and Analytics and HPC. Qualifications Include: Ability to travel to client locations to deliver professional services.
Provide training and producing support material for the sales team. Negotiate tender and contract terms. Provide pre-sales technical assistance and product education. Skills and Requirements Include: Present product demos on-demand. Fluency in Brazilian Portuguese and English.