A healthcare company has a current position open for a Telecommute Office of the Chief Scientific Officer Client Support Director. Candidates will be responsible for the following: Ensuring service levels are met or exceeded for all processes.
Establishing, measuring and monitoring customer support KPIs and metrics. Skills and Requirements Include: Bachelor's Degree in Communications, Marketing, Business or similar. 5+ years of experience in Customer Experience. 2+ years experience in digital UX (user experience)
Understanding of key knowledge and collaboration related technologies from a non-technical perspective. Demonstrated ability to influence and lead change, create a collaborative and work in a complex matrix organization. Familiarity with developing and delivering knowledge sharing programs.
A high degree of technical capabilities that are applicable to SEO projects. A history of public speaking and being an industry thought leader. Experience managing a team. Deep knowledge of Google Analytics (and be GA certified) and many other technical SEO tools.
Core Responsibilities of this position include: Providing ongoing legal operational support. Working on multiple projects. Managing eBilling escalations. Qualifications for this position include: Have 15 years related experience in the legal field focused on operations.
Managing and mentoring junior writers and/or PMO support coordinators. Qualifications for this position include: Ability to possess and apply expertise on multiple work assignments which are broad in nature. Ability to apply comprehensive knowledge across key tasks and high impact assignments.
An office space rental company is in need of a Virtual Customer Support Operations Manager. Individual must be able to fulfill the following responsibilities: Engage directly with customers regarding escalated customer service issues.
Deliver and implement code to support necessary features in an agile team environment. Qualifications for this position include: Travel 10% 4+ years of professional information technology experience, including 2+ years of integration.
Ensuring the ongoing training, education and professionalism of the support team. Required Skills: Ability to visit customers and represent at all relevant customer-facing events. Extensive market-specific domain expertise and experience in Packaging. Post-secondary degree or diploma.