3+ years proven expertise. At least 6 years of experience in a support related, customer-facing role. Hands-on experience working in a leadership or escalations role. Strong understanding of Java, Python, and/or another programming language. Strong Linux skills - navigation and tools.
2 - 3 years experience working in a service-oriented, customer support, technical support or related field. Organizational skills with exceptional attention to detail. Able to work quickly and accurately. Familiarity with Apple and Microsoft Operating Systems.
Basic knowledge HTML CSS, and/or WordPress experience an asset. Good understanding of support process and infrastructure. Excellent instincts and ability to interface with users and team. Excellent communication, interpersonal skills, and writing skills.
Individual must be able to fulfill the following responsibilities: Supporting various applications. Completing any other assigned tasks. Required Skills: Excellent experience with Cassandra. Customer facing experience. Experience with Linux. Excellent communication skills.
A staffing agency has a current position open for a Virtual Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
A staffing agency has a current position open for a Telecommuting Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
Core Responsibilities Include: Promptly interacting with users who contact us via our support channels. Escalating more complex problems to appropriate internal resources. Writing (and updating) documentation for internal and external knowledge bases. Qualifications Include:
A software company is filling a position for a Remote Enterprise Customer Success Technical Support Engineer. Core Responsibilities of this position include: Guiding customers through implementation, onboarding, business reviews and renewal.
Providing internal support to the team on Technical Risk review and product related issues. Must meet the following requirements for consideration: Having 10 to 15 overall years’ experience post Bachelor or Post Graduate degree in Instrumentation or Electronics or Electrical Engineering.
A software development firm has a current position open for a Telecommuting Technical Support Specialist. Candidates will be responsible for the following: Troubleshooting technical issues for clients. Performing creative problem solving to meet customer needs.