A provider of customer engagement services has a current position open for a Remote TechnicalSupport Representative. Core Responsibilities Include: Fielding technical questions from customers. Helping customers get the most out of their products or services.
A provider of information and workflow solutions is seeking a Telecommute TechnicalSupport Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails.
Providing Tier 2 application/customer support for multiple products. Focusing on customer service and timely completion. Working to fix the issue the first time. Qualifications Include: 2+ years of system admin experience. 2+ years of tier 1 and tier 2 support experience.
An IT service company is seeking a Telecommute TechnicalSupport Representative. Core Responsibilities of this position include: Identifying, troubleshooting and assisting customers with voice, data, video, Internet and connection issues.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
2-3 years experience working in a service-oriented, customer support, technicalsupport or related field. Organizational skills with exceptional attention to detail. Familiarity with Apple and Microsoft Operating Systems. Able to multi-task and see assignments through to completion.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
Delivering support to internal and external customers. Maintaining high service standards. Contributing to the team and cross-functional projects. Qualifications for this position include: Becoming certified in company product.
A tower design software company is in need of a Telecommute TechnicalSupport Engineer in Lexington. Core Responsibilities Include: Advising clients on effective application of the software. Assisting users in troubleshooting software issues. Reviewing and expanding software documentation.