A web development company is seeking a Virtual Technical Support Specialist. Core Responsibilities Include: Troubleshoot issues and create detailed bug reports. Bring new ideas to the team in order to help our business continue to grow. Answer technical support questions.
Good understanding of domain registration and DNS management processes. Basic knowledge HTML, CSS, JS, and/or WordPress experience an asset. Good understanding of support process and infrastructure.
An email software company is in need of a Telecommuting Technical Support Engineer in Chicago. Must be able to: Provide email-based technical support 15+ hours per week. Communicate with customers to answer product questions and diagnose technical issues.
7+ years developing, supporting, and implementing Java software solutions. A natural curiosity and interest to continue to expand your knowledge and skills. Excellent critical thinking and technical troubleshooting skills. Excellent customer service skills.
Provide first-level support to users across email, forums and social media channels. Qualifications Include: Native fluency in German and English. 1-2 years of technical support experience or equivalent. Experience in the software industry.
Providing issue resolution to strategic customers over various support channels. Developing solutions for our customers while understanding their business needs. Managing customer cases and maintain clear and concise case documentation. Position Requirements Include:
A hosting company needs applicants for an opening for a Virtual Technical Support Technician. Individual must be able to fulfill the following responsibilities: Provide first line end-user technical support via phone and email. Respond to events to ensure client system uptime and stability.
Answering emails and support tickets. Qualifications for this position include: Excellent communication skills. Strong phone contact handling skills and active listening. Ability to multi-task, prioritize and manage time effectively. Excellent technical skills.
Answer inbound tech support customer service calls. Help Ticket management and tracking. Build sustainable relationships and trust with customer accounts. Qualifications for this position include: 1+ year technical support / customer support experience in a help desk environment.
A contact center and client relationship management company is searching for a person to fill their position for a Virtual Technical Support Representative in Raleigh. Must be able to: Provide world class customer service at all times.