Providing feedback on the efficiency of the support process. Responding promptly to inquiries. Acknowledging and resolving user requests. Required Skills: Experience creating and leading trainings. Experience creating and developing reports. Knowledge of SQL.
Basic knowledge HTML CSS, and/or WordPress experience an asset. Good understanding of support process and infrastructure. Excellent instincts and ability to interface with users and team. Excellent communication, interpersonal skills, and writing skills.
Must be able to: Work with other support and engineering team members to perform triage and root cause analysis. Maintain the company's knowledge base of best practices, known issues and solutions. Extend the company's support infrastructure by crafting and writing diagnostic tools/scripts.
A company in the automotive industry is seeking a Telecommute Technical Support Supervisor. Core Responsibilities Include: Providing basic product training, technical troubleshooting and problem resolution to clients. Assisting partners with account management related needs and custom reports.
Core Responsibilities Include: Promptly interacting with users who contact us via our support channels. Escalating more complex problems to appropriate internal resources. Writing (and updating) documentation for internal and external knowledge bases. Qualifications Include:
Taking ownership of support cases from the outset through to resolution. Investigating each issue using lateral problem solving, concrete your conclusions and provide our customers with written solutions. Qualifications Include: Strong analytic and problem-solving abilities.
A software company is in need of a Telecommute Technical Support and Sales Engineer. Candidates will be responsible for the following: Answering technical questions about software installation, deployment and usage. Performing product/sales demo to customers.
3+ years proven expertise. At least 6 years of experience in a support related, customer-facing role. Hands-on experience working in a leadership or escalations role. Strong understanding of Java, Python, and/or another programming language. Strong Linux skills - navigation and tools.
2 - 3 years experience working in a service-oriented, customer support, technical support or related field. Organizational skills with exceptional attention to detail. Able to work quickly and accurately. Familiarity with Apple and Microsoft Operating Systems.
Serving as primary support liaison between company and customer and documents incidents in required tracking systems. Being responsible for appropriate referral to other support and quality assurance areas. Required Skills: