A software company has a current position open for a Telecommute TechnicalSupport Representative. Individual must be able to fulfill the following responsibilities: Sell results, not just software. Partner with our customers to help them win. Provide technicalsupport and answer questions.
5+ years relevant experience supporting a distributed software technology in a Windows and Mac, or Linux environment. Familiarity with software distribution, patch management, and anti-viral technologies. Experience supporting multiple, simultaneous engagements.
A technology company is in need of a Remote Enterprise TechnicalSupport Senior Analyst. Individual must be able to fulfill the following responsibilities: Taking ownership of technical issues. Participating in afterhours/on-call rotation.
Core Responsibilities Include: Supporting our customers and providing solutions to their technical issues. Actively listening and being empathetic while using your love of current technology. Resolving their problems and meeting their needs in a timely manner. Position Requirements Include:
Position Requirements Include: Thorough understanding of leading manufacturers video and infrastructure products. Thorough understanding of video networks, firewall traversal, switches and routers. Previous experience installing, configuring, administrating and / or supporting this equipment.
Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Must be able to: Support customers via GitHub, community, email or ticketing systems. Follow-through with customers and drive issues to resolution. Reproduce customer issues and test new product functionality. Qualifications Include:
Delivering support to internal and external customers. Maintaining high service standards. Contributing to the team and cross-functional projects. Qualifications for this position include: Becoming certified in company product.
6+ years management experience in technicalsupport for a technology company. Demonstrated experience supporting enterprise level, mission-critical applications. Experience managing technicalsupport operations in a distributed environment.
Provide telephone and email-based support. Applicants must meet the following qualifications: 2+ years TechnicalSupport and Call Center experience. Ability to self-manage workload while working remotely. Experience with Salesforce or exposure to CRM solutions.