Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
A corporate travel management company is in need of a Telecommute TechnicalSupport Specialist in Salt Lake City. Core Responsibilities of this position include: Understanding the online travel booking process. Building and implementing travel sites.
2-3 years experience working in a service-oriented, customer support, technicalsupport or related field. Organizational skills with exceptional attention to detail. Familiarity with Apple and Microsoft Operating Systems. Able to multi-task and see assignments through to completion.
A provider of information and workflow solutions is seeking a Telecommute TechnicalSupport Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.
Refine and improve our support processes. Skills and Requirements Include: 2-4 years experience providing hands-on technicalsupport. Working technical knowledge of industry standard practices. Excellent written and verbal skills. Demonstrated creative thinking and problem-solving skills.
Being a driver of innovation within the support team. Must meet the following requirements for consideration: Experience with REST and RESTful APIs. Coding skills- (at a minimum read and troubleshoot code) Experience with Containers, cluster deployment and management tools.
Experience with WordPress, Joomla, Magento, vBulletin and other CMS's. Strong foundation of how DNS, FTP/SFTP, web, firewalls, CDNs and the internet work. Strong communications skills, ticket-focused customer support with aptitude for providing great service.