A technology solutions has a current position open for a Remote TechnicalSupport Engineer. Individual must be able to fulfill the following responsibilities: Deliver best-in-class response and customer care. Resolve technical issues via phone or email.
2+ years of customer support, technicalsupport, system administration or similar. Expertise in the Windows environment, including Windows Service and Workstation. Experience troubleshooting low-level operating systems and network issues.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Answering questions and solving the problems of our fantastic customers. Qualifications Include: 2 work-from-home days per week. Superhuman aptitude for grammar. Technical adaptability. Are great at answering emails and support tickets.
Must be able to: Troubleshoot and resolve complex, critical and sensitive support issues. Engage with next level support, development or product management. Recreate customer issues and if needed document solutions to known issues. Must meet the following requirements for consideration:
An information technology company needs applicants for an opening for a Remote Technical Solutions Engineer. Candidates will be responsible for the following: Conducting deep dive technical conversation with the technical audience.
A staffing agency has a current position open for a Telecommute Support Manager. Individual must be able to fulfill the following responsibilities: Ensure that all customer cases are responded to. Act as the customer escalation contact. Drive continuous improvements to the team's processes.
Support Preferred Installation training for Customer and Contractors. Qualifications for this position include: Must be able to pass drug screen and background check including driving check. Should have a technical understanding of windows and installation process.
Perform initial or secondary investigations and respond to online and phone support requests. Qualifications for this position include: Travel, as necessary, to visit customers and attend events within the region.
Providing technicalsupport during pre-sales engagements. Generating project estimates for customers. Applicants must meet the following qualifications: Ability to travel as needed. 3-5 years . NET and/or CRM development experience. 1-3 years consulting experience.